JEWELLERY

Keep your jewels looking their best by following the below care tips:

Plating

Plating is a term used to describe when Sterling Silver has been coated with a surface covering to give it a gold finish. Although our plating is triple coated, please note that it isn't permanent and does wear depending on the acidity of a person's skin as well as the amount of care taken when worn.

We are all different so some people’s pieces may fade more easily than others. When wearing your plated jewellery, please avoid contact with soap, sunscreen, creams, perfume and other harsh chemicals, such as chlorine. Please also ensure that you take your piece off before washing your hands, showering or exercising as this can add to the plating fading. 

But don’t stress! If your plating does fade over time, there is a solution as we offer one free re-plating on all plated purchases and thereafter at a fee of R150. Please note that all courier fees will, however, be at your own expense. 

Stones

Due to the delicate nature of gemstones, we advise that your piece is cleaned by a professional jeweller once a year or by using a soft lint-free cloth. 

Stones are prone to scratching. Please take care when storing and wearing pieces with gemstones, including diamonds.

FRAMES

Please follow the below cleaning instructions for framed items -

Requirements:
1. Lint Free Cloth (Yellow Handy Andy cloths work best) 
2. Soapy Water (Sunlight Soap Only)

Directions:
Take the cloth and soak in soapy water, rinse thoroughly so that the cloth is just damp, not dripping with water. Rub cloth gently over the surface area of the frame. Do not scrub. Once clean, rinse the cloth in clean water and wipe gently over the surface to remove any soapy residue. Leave to dry.

NB: Do not use any harsh cleaning products or abrasives to clean. 

REPAIR DISCLAIMER

Please note that we cannot take responsibility for pieces that have been damaged due to neglect. However, should a piece break due to a manufacturing fault we will happily replace and repair the item.